Store Operations Manager (GM)
Insomnia CookiesBaked Goods company
Miami, United StatesManager
Verlinvest
Mistral Equity Partners
Leadership & General Management
About the role
TL;DR
Manage store operations, staff, and customer experience for a new Insomnia Cookies location.
- •Insomnia Cookies is seeking a hospitality-focused Store Operations Manager (GM) for their brand new opening location in Miami, FL.
- •This role offers great training, professional growth, and quick advancement opportunities.
- •Key Responsibilities Hire, coach, and develop a diverse part-time hourly staff.
- •Lead service components including food quality, customer service, and store cleanliness.
- •Establish a strong culture of excellence prioritizing cookie quality, customer service, and sales performance.
- •Manage and audit inventory to maintain proper controls.
- •Create and execute local marketing drops and in-store recognition programs.
- •Requirements 3+ years of management/leadership experience in a restaurant or retail establishment.
- •Availability to work mid-to-late shifts throughout the latter part of the week (Thurs-Sun).
- •Benevolent leadership style with a player-coach mentality.
- •An innate sense of true hospitality and ability to deliver exceptional customer service.
- •Technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System.
Required skills
Customer ServiceExcel
Domain expertise
retailfood
Benefits & perks
monthly bonus compensation, cellphone data plan stipend, deferred compensation program, medical, dental, vision, pet insurance, 401K with contribution match, paid vacation, paid sick leave, training platform, free cookies, swag
Tech stack
Excel