Virtual Care Referral Coordinator
Included HealthVirtual Care company
RemoteMid
Greylock
Venrock
The Carlyle Group
Harrison Metal
Revelation Partners
Operations & Strategy
About the role
TL;DR
Coordinates various referral orders for Virtual Care Referral Coordinators.
- •Virtual Care Referral Coordinators coordinate various referral orders, including internal and external referrals for Specialty and Imaging orders.
- •Key Responsibilities Assist members via telephone and messaging to ensure all referrals and orders are complete and properly routed.
- •Coordinate medical records to ensure all required records are available to the external provider before the patient's appointment.
- •Assist in the management of electronic medical records and records requests.
- •Work collaboratively with staff including providers, the care team, and patient support.
- •Handle a fast-paced dynamic environment with competing priorities.
- •Requirements Excellent verbal and written communication skills.
- •Excellent interpersonal and customer service skills.
- •Excellent organizational skills and attention to detail.
- •Excellent time management skills with a proven ability to meet deadlines.
- •Ability to take meticulous notes and document actions taken.
- •Proficient with Google Suite or related software.
- •Critical thinking skills and ability to creatively solve problems.
- •Work experience in a physician's office or medical institution with exposure to managed care and primary care rules and practices.
Required skills
Customer ServiceProject Management
Domain expertise
healthcare