Technical Support Engineer (Customer Care)
HypatosIntelligent Document company
ExternsMid
UVC Partners
DN Capital
BlackFin Capital Partners
Grazia Equity
Plug & Play Ventures
Framework Venture Partners
Operations & Strategy
About the role
TL;DR
The Technical Support Engineer provides technical assistance to customers, resolving issues and ensuring customer satisfaction.
- •This role provides technical support to customers, troubleshooting issues and ensuring customer satisfaction.
- •You will be responsible for resolving technical problems and providing excellent customer service.
- •Key Responsibilities Provide technical support to customers via phone, email, and chat.
- •Troubleshoot and resolve technical issues.
- •Document customer interactions and technical solutions.
- •Requirements Strong technical skills and problem-solving abilities.
- •Excellent communication and customer service skills.
- •Ability to work independently and as part of a team.