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Customer Success Engineer
HUMANBot Mitigation company
London, United KingdomMid
Scale Venture Partners
Goldman Sachs
Canaan
WestCap
NightDragon
ClearSky
Sales & Account Management
About the role
TL;DR
Lead complex enterprise integrations as a trusted technical partner for customers.
- •HUMAN is seeking an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA, acting as a trusted technical partner throughout the integration lifecycle.
- •This role is for someone who enjoys solving technical problems, translating requirements into implementation plans, and improving customer outcome delivery processes.
- •Key Responsibilities Own the technical delivery of complex enterprise integrations, from planning to launch readiness.
- •Lead customer-facing technical meetings and troubleshooting calls.
- •Translate customer architecture and security objectives into integration plans.
- •Guide customers through API, SDK, and console-based implementation activities.
- •Investigate technical issues using logs, telemetry, and data analysis.
- •Requirements 3-5 years of experience in a customer-facing technical role (e.g., Customer Success Engineering, Solutions Architecture).
- •Demonstrated experience leading complex enterprise software or security integrations.
- •Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, and JSON.
- •Experience troubleshooting customer environments using tools like browser developer tools and Postman.
- •Ability to analyze ambiguous technical problems and drive issues to resolution.
Required skills
JavaScriptJiraPostmanREST API
Nice-to-have skills
Confluence
Domain expertise
cybersecurity
Tech stack
JavaScriptJiraConfluencePostmanREST API