Sr. Customer Success Manager
Hi MarleyConversational AI company
Boston, United StatesSenior
Bain Capital Ventures
Emergence Capital
True Ventures
Brewer Lane Ventures
Greenspring Associates
Underscore VC
Sales & Account Management
About the role
TL;DR
Ensure customer satisfaction and value realization for Hi Marley's insurance platform.
- •Customer Success Manager at Hi Marley, you will maintain high customer satisfaction by building lasting relationships with customers and ensuring they realize full value from their investment.
- •Key Responsibilities Team with Account Managers to maintain positive relationships with customers.
- •Outline prescriptive customer success plans that map to value realization and drive ongoing user engagement.
- •Ensure customers realize full value from their investment with Hi Marley.
- •Join the team in the Boston office for 2-3 days each week.
- •Requirements Experience within the insurance or insure-tech industry.
- •Strong customer-centric approach and teamwork skills.
- •Ability to build lasting relationships with customers.
- •Understanding of customer success metrics such as retention rate and NPS.
Required skills
Customer Success
Domain expertise
insurtech
