Customer Success Engineer
HightouchCustomer Data company
New York, United States$85,000 - $110,000Mid
Sapphire Ventures
Amplify Ventures
Capital One Ventures
Dash VC
Fundrise
Geodesic Capital
Sales & Account Management
About the role
TL;DR
Ensure customers maximize value from the platform by providing technical support and guidance.
- •The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask.
- •You’ll work directly with all users to ensure they can get the most value from the platform.
- •This may include answering questions in Intercom, Slack, on the phone, or through email.
- •The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g.
- •CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
- •Key Responsibilities Work directly with users to ensure they get maximum value from the platform.
- •Answer customer questions via Intercom, Slack, phone, and email.
- •Understand API documentation and standard SaaS tools (CRMs, ESPs, ERPs).
- •Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
- •Requirements 2+ years in a customer-facing role.
- •Technical background either through experience or education.
- •Conversant in SQL or willing to learn the basics.
- •Strong discovery and interpersonal skills.
- •Intellectual curiosity, high ambition, and humility.
Required skills
SQL
Domain expertise
martechdeveloper-tools
Benefits & perks
Equity, ISO options, Early exercise, 10-year post-termination exercise window
Tech stack
SQL
