Technical Support Specialist III
HighspotSales Enablement company
Hyderabad, IndiaSenior
D1 Capital Partners
ICONIQ Growth
Madrona Venture Group
Salesforce Ventures
B Capital Group
Sapphire
About the role
TL;DR
Solve complex technical issues and mentor the support team.
- •We are looking for a highly skilled Technical Support Specialist to join our Customer Support organization.
- •This role involves solving complex technical problems and mentoring the team.
- •Key Responsibilities Serve as the technical escalation point for complex customer issues.
- •Lead end-to-end investigation, troubleshooting, and resolution of critical customer escalations.
- •Perform deep technical analysis using logs, SQL, APIs, debugging tools, and cloud platform diagnostics.
- •Requirements 7-10 years of experience in Technical Support, Product Support, Application Support, or Technical Services within a SaaS or enterprise software company.
- •Strong troubleshooting experience across web applications, APIs, networking, authentication, databases, and cloud technologies.
- •Excellent understanding of Linux, Windows, browsers, networking fundamentals, and SaaS architecture.
Required skills
SQLLinuxPostmanAWSAzureGoogle CloudSalesforceJiraPythonBashJavaScript
Nice-to-have skills
Customer ServiceMentoring
Tech stack
SQLLinuxPostmanAWSAzureGoogle CloudSalesforceJiraPythonBashJavaScript