Enterprise Customer Success Manager — UK, Remote Contract
HeyGenAI Video company
United Kingdom£70,000 - £110,000 annual salary targetSenior
Benchmark
Thrive Capital
SV Angel
Sequoia Capital
Bond Capital
Conviction
Sales & Account Management
About the role
TL;DR
Drive customer value realization and retention for enterprise accounts in EMEA.
- •At HeyGen, our mission is to make visual storytelling accessible to all.
- •We are hiring a UK-based, French-speaking Enterprise Customer Success Manager (contract engagement) to own a book of Enterprise accounts across EMEA, with a particular focus on our French-speaking customers.
- •This role carries the full Enterprise CSM mandate: anchoring customers on outcomes, not features, and driving retention and expansion through demonstrated value
- •delivered in the customer's language and time zone.
- •Key Responsibilities Own post-sale value realization for assigned Enterprise customers, translating sales intent into measurable business outcomes.
- •Anchor customer conversations around business impact, including cost reduction, time-to-content compression, and scalable output.
- •Guide customers through staged value progression: immediate, structural, and strategic value.
- •Run structured business reviews
- •in French where appropriate
- •that reinforce ROI and long-term value.
- •Partner cross-functionally with Sales, Support, Product, and Marketing to ensure a cohesive customer experience.
- •Requirements 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment.
- •Full professional or native fluency in French and English, including comfort leading executive-facing conversations.
- •Experience operating in Enterprise CS motions, preferably with EMEA enterprise customers.
- •Proven ability to manage accounts using business outcomes and metrics, not just activity.
- •Comfort working with ambiguity and exercising judgment in how to prioritize customer effort.
Required skills
Customer SuccessSalesforceSlack
Tech stack
SalesforceSlack
