Customer Success Manager (SMB)
HeidiAI-powered Clinical company
Melbourne, AustraliaMid
Headline
Point72 Private Investments
Blackbird
Latitude
Possible Ventures
Archangel
Sales & Account Management
About the role
TL;DR
Manage the end-to-end lifecycle for SMB customers, driving adoption and outcomes.
- •Heidi is seeking a commercially astute SMB Customer Success Manager to manage the end-to-end lifecycle for their SMB customers.
- •This role involves owning a portfolio of clinics and small healthcare organizations, acting as a trusted partner to drive outcomes and expand Heidi's footprint.
- •Key Responsibilities Own the full customer lifecycle from pre-sales to renewal and expansion.
- •Build trusted relationships with various stakeholders within healthcare practices.
- •Drive efficient implementations and support workflow change through training and coaching.
- •Translate data into actionable insights to improve customer outcomes and commercial results.
- •Requirements 2+ years in SaaS customer success or client-facing roles, ideally with SMB exposure.
- •Proven track record across the full customer lifecycle (scoping, implementation, adoption, expansion, renewal).
- •Strong relationship-building skills and commercial acumen.
- •Experience supporting rollouts that drive behavior change and sustained adoption.
Required skills
Customer SuccessAccount ManagementImplementation ManagementSalesforceHubSpotCRM
Domain expertise
healthtech
Benefits & perks
Learning and development budget, Health and wellness allowance, Home office budget, Parental leave, Fertility support, Work from anywhere, Equity
Tech stack
Customer SuccessImplementation ManagementAccount ManagementSalesforceHubSpotCRM