Product Manager, Client Experience
HeadlightMental Health company
Salt Lake City, United StatesSenior
Matrix
EPIC Ventures
JSL Health Capital
Multiplier Capital
One One Five Group of Companies
Product
About the role
TL;DR
Product Manager to enhance client experience and drive engagement in mental healthcare.
- •This role is about transforming how an entire organization thinks about the people it serves, ensuring the client perspective informs decisions at every level.
- •You will own everything that shapes how a client engages with Headlight, from onboarding to AI-assisted care features.
- •Key Responsibilities Own the full client journey from initial encounter through active care.
- •Position the client portal as an engagement platform for personalized care.
- •Drive discovery by talking to clients and understanding engagement breakdowns.
- •Measure success across the full client journey and clinical outcomes.
- •Requirements 5+ years of product management experience with a strong UX and discovery orientation.
- •Experience building consumer-facing digital products, ideally in a high-stakes domain.
- •Comfort prototyping and concepting interfaces using AI design tools.
- •AI literacy applied to product decisions.
- •A bias toward discovery and talking to users before writing specs.
Required skills
Product ManagementUser ResearchRoadmappingCustomer OnboardingCustomer SuccessLLMs
Nice-to-have skills
AgileScrumKanbanA/B TestingPRDsOKRsDesign ThinkingWireframingPrototypingCRM
Domain expertise
healthtechhealthcare
Benefits & perks
Competitive compensation, Medical, Dental and Vision, Paid Vacation, Sick, and Holiday time, Employee Assistance Program (EAP), 401(k) plan with company contribution, Opportunity to work in a cutting-edge healthcare technology environment, Professional development opportunities and training, Collaborative and supportive work culture, Impactful role contributing to the enhancement of patient care and healthcare processes
Tech stack
Product ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingStakeholder ManagementPRDsOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation ManagementCRMOpenAI APIAnthropic APIGemini APILangChainHugging FaceLLMs