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Customer Value Partner, US
HawkAnti-Money Laundering company
United StatesSenior
Sands Capital
DN Capital
One Peak
Macquarie Capital
Rabobank
BlackFin Capital Partners
Sales & Account Management
About the role
TL;DR
Owns customer lifecycle, proves value, and drives revenue growth.
- •Hawk is seeking a Customer Value Partner to manage the entire customer lifecycle, from initial scoping through ongoing growth.
- •This role is responsible for proving and building customer value, driving retention, and expanding revenue.
- •Key Responsibilities Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization.
- •Manage delivery according to Hawk's best practices and methodology.
- •Understand and build customer value based on their specific numbers and objectives.
- •Drive commercial outcomes, including GRR and NRR for your accounts.
- •Requirements 5+ years in customer-facing roles spanning customer success, engagement management, or delivery/project management within B2B enterprise software.
- •Proven track record managing accounts at $500K+ ARR, including cross-sell or expansion work.
- •Comfortable owning a delivery plan end to end, scoping, tracking, and reporting.
- •Strong grasp of SaaS and enterprise software delivery models; experience in AML, fraud prevention, or regulated financial services is a plus.
- •Hands-on comfort with AI and agentic AI tools and techniques.
Required skills
Customer SuccessProject ManagementAccount ManagementB2B SalesExcelPowerPointPythonJavaScriptNode.jsReact
Domain expertise
fintechcybersecurity
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesJiraConfluenceGitLinuxExcelPowerPoint