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Customer Value Partner (German Speaking)
HawkAnti-Money Laundering company
Munich, GermanySenior
Sands Capital
DN Capital
One Peak
Macquarie Capital
Rabobank
BlackFin Capital Partners
Sales & Account Management
About the role
TL;DR
Owns customer lifecycle, drives value realization, and manages commercial outcomes for enterprise clients.
- •As a Customer Value Partner at Hawk, you own the customer relationship from first scoping through implementation and into ongoing growth.
- •You are judged on whether the customer hits the outcomes we promised.
- •Key Responsibilities Own the full customer lifecycle for your portfolio, from initial scoping and implementation through to ongoing value realization.
- •Manage delivery according to Hawk's best practices and methodology.
- •Understand what value truly means for each customer, in their own numbers, and then build it.
- •Own commercial outcomes: drive GRR and NRR for your accounts.
- •Monitor usage and performance relentlessly, and turn what you find into optimization work.
- •Requirements 5+ years in customer-facing roles spanning some combination of customer success, engagement management, or delivery/project management within B2B enterprise software.
- •A real track record managing accounts at $500K+ ARR.
- •Comfortable owning a delivery plan end to end, scoping, tracking, and reporting.
- •Strong grasp of SaaS and enterprise software delivery models.
- •Hands-on comfort with AI and agentic AI tools and techniques.
Required skills
PythonProject ManagementEnterprise SalesCustomer OnboardingImplementation ManagementBusiness OperationsProduct Management
Domain expertise
fintechcybersecurity
Tech stack
PythonJavaScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceSlack