Relationship Manager, Scaled
HandshakeRecruitment Platform company
San Francisco, United StatesMid
Lightspeed Venture Partners
Spark Capital
True Ventures
Kleiner Perkins
Annox Capital
Proactive
Sales & Account Management
About the role
TL;DR
Ensure education partners are healthy, happy, successful, and retained by driving engagement and product adoption.
- •As a Relationship Manager on the Education Success Team, you will be responsible for ensuring education partners are healthy, happy, successful, and retained.
- •You will develop repeatable tactics to drive engagement and channel customer feedback to improve the product and experience.
- •Key Responsibilities Answer product questions and help resolve data health issues for education partners.
- •Expand and deepen product adoption and usage among career center partners.
- •Own core relationships and ensure the success and retention of a defined segment of education partners.
- •Drive customer value from the product and implement scalable solutions to support a large book of business.
- •Track account health, identify at-risk accounts, and implement action plans.
- •Requirements 2+ years of Customer Success experience.
- •Proven experience with SaaS and ability to quickly learn tech stack.
- •Experience building relationships with customers and navigating complex conversations.
- •Highly articulate, polished, and professional communicator.
- •Ability to prioritize workload while maintaining high attention to detail.
Required skills
Customer SuccessAccount ManagementProject ManagementCustomer OnboardingImplementation Management
Nice-to-have skills
Product ManagementSalesforceHubSpotExcelPowerPoint
Domain expertise
edtech
Benefits & perks
Equity, 401(k) match, Competitive compensation, Financial coaching, Paid parental leave, Fertility benefits, Parental coaching, Medical, Dental, Vision, Mental health support, Wellness stipend, Learning stipend, Ongoing development, Internet, Commuting stipend, Free lunch, Gym access, Flexible PTO, Holidays, Flex days, Team outings, Referral bonuses
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPointGoogle AnalyticsWorkdayGreenhouseLeverMarketo