Product Designer, HR Experiences
GustoPayroll & company
New York, United States$177,000/yr - $222,000/yrSenior
Y Combinator
T. Rowe Price
CapitalG
Sands Capital
Fidelity
Generation Investment Management
Design
About the role
TL;DR
Design AI-assisted HR experiences for small businesses and HR experts.
- •The HR Expertise pod builds Gusto's knowledge and guidance layer, making small businesses feel like they have an expert HR team.
- •This role focuses on designing AI-assisted experiences in a domain where mistakes have legal consequences.
- •Key Responsibilities Shape the end-to-end experience of AI-powered product surfaces.
- •Lead service design across a two-sided product.
- •Make judgment calls about AI outputs and define how trust and uncertainty show up.
- •Co-lead product direction with PM, engineering, and data partners.
- •Conduct and direct research with customers and HR partners.
- •Requirements Shipped AI-powered experiences to production, handling uncertainty, errors, and human override.
- •Experience in service design for multi-stakeholder products.
- •Ability to evaluate and direct AI-generated design and content.
- •Cross-functional judgment to co-lead direction with PM, engineering, and data. 5+ years of product design experience in B2B SaaS.
Required skills
Service DesignFigma
Nice-to-have skills
UX DesignDesign ThinkingWireframingPrototypingUser Research
Domain expertise
hrtechproductivity
Benefits & perks
equity, health insurance, 401(k)
Tech stack
FigmaService Design