Customer Success Manager
GridwareSmart Grid company
RemoteSenior
Tiger Global Management
Sequoia Capital
True Ventures
Generation Investment Management
Convective Capital
Fifty Years
Sales & Account Management
About the role
TL;DR
Manage and grow utility customer relationships, ensuring maximum value from Gridware's grid management solutions.
- •Gridware is seeking a Customer Success Manager to build and maintain strong relationships with utility customers, ensuring they maximize the value of Gridware’s technology.
- •This role involves understanding customer needs, educating stakeholders, and driving success strategies.
- •Key Responsibilities Act as the primary contact for utility customers, building trusted relationships and providing onboarding and training.
- •Help customers interpret grid events, improve response strategies, and integrate solutions into workflows.
- •Create tailored training materials, lead pilot programs, and collaborate on new use cases.
- •Drive adoption, retention, and satisfaction through success strategies and performance analytics.
- •Partner with sales, product, and field teams for seamless support and relay customer insights.
- •Requirements 7+ years of experience in customer success, program management, or operations within the electric utility or grid technology sector.
- •Deep understanding of electric grid operations and utility crew dispatch processes.
- •Strong customer relationship management skills with a track record of managing complex utility accounts.
- •Excellent communication and problem-solving skills, with the ability to distill complex technical concepts for diverse audiences.
Required skills
Program Management
Domain expertise
cleantechclimatetech
