Process Lead, New York
GopuffQuick Commerce company
New York, United StatesLead
Valor Equity Partners
Baillie Gifford
D1 Capital Partners
Eldridge Industries
Robinhood
Equalis Capital
Operations & Strategy
About the role
TL;DR
Lead operations and delivery processes, ensuring order accuracy and customer satisfaction.
- •Gopuff is seeking a Process Lead for their Operations team to ensure order accuracy and fast, efficient delivery.
- •This role is a core part of the leadership team, responsible for the performance and day-to-day tasks of the Pack and Receive and Kitchen teams.
- •Key Responsibilities Lead the performance and day-to-day tasks of Pack and Receive and Kitchen teams.
- •Coach and motivate the team with a focus on perfecting the customer experience.
- •Oversee execution of all facility operations and delivery processes for your shift.
- •Develop and train new associates.
- •Assist in meeting performance objectives including labor management, order volume, pack times, mispack rates, and inventory accuracy.
- •Requirements 2 years of internal Gopuff experience. 2+ years of leadership experience in retail, grocery, military, restaurant, or equivalent. 1+ years of experience in improving processes and efficiencies.
- •Ability to work fluid schedules, including peak hours (5pm
- •3am) and weekends/holidays.
- •Ability to stand, push, pull, squat, bend, reach, and walk during shifts.
Required skills
Customer Service
Domain expertise
retaillogisticsfood
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker Studio