Service Operations Supervisor
DistroSales Enablement company
Chandler, United StatesManager
Operations & Strategy
About the role
TL;DR
Supervises client relationships and service delivery for payroll and tax processes.
- •The Service Operations Supervisor is responsible for managing client relationships, ensuring the seamless delivery of services, and supporting payroll and tax-related processes.
- •This role involves coordinating user setup and training, facilitating client retention strategies, and acting as a liaison between clients and internal operations.
- •Key Responsibilities Act as the primary contact for assigned group of clients.
- •Coordinate user set-up and provide training for client-facing web-based payroll, custom reporting software and service platforms.
- •Facilitate proactive intervention steps for at-risk clients, collaborating with internal teams, clients, and business consultants for successful retention.
- •Manage client accounts by establishing and reinforcing strong relationships with clients, internal partners, brokers, and peers through proactive touch points and service recommendations.
- •Act as a liaison between clients and internal operations to ensure seamless delivery of services in line with department SOPs.
- •Requirements Associates Degree or equivalent combination of experience, skills, education. 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education. 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
- •Previous supervisory experience.
- •Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications as needed.
Required skills
Customer ServicePayrollExcelPowerPoint
Domain expertise
hrtech
Benefits & perks
Health Insurance, Retirement Plan, Paid Time Off, Holidays, Parental leave, Sick Leave, Life insurance, Short term disability, Long term disability, Employee assistance program (EAP), Flexible spending account (FSA), Health savings account (HSA), Identity theft protection, Critical illness, Accident, Cancer, Hospital protection, Legal insurance, Pet insurance
Tech stack
ExcelPowerPoint