Digital Support Manager
GlideBanking Infrastructure company
New York, United States$80K - $120KMid
Acrew Capital
Pear VC
186 Ventures
Canonical Crypto
Pathlight Capital
Nomo Ventures
Operations & Strategy
About the role
TL;DR
Serve as the primary point of contact for clients post go-live support.
- •Join Glide to reimagine the banking experience for the modern world.
- •You'll be part of an all-star team with experience from Stripe, Google, and Amazon.
- •Key Responsibilities Serve as the primary point of contact for clients post go-live support.
- •Leverage deep knowledge of financial institution operations to diagnose issues at the root cause level.
- •Partner with clients to understand their regulatory environment and operational workflows.
- •Requirements Experience working at a bank or credit union.
- •Strong written and verbal communication skills with a client-first mindset.
- •Ability to manage multiple open issues simultaneously.
Required skills
Customer ServiceFinancial ModelingFP&AAccountingBudgetingRisk ManagementCompliance ManagementBusiness DevelopmentSalesAccount ManagementB2B SalesRevenue Operations
Nice-to-have skills
A/B TestingProject ManagementTechnical LeadershipEngineering Management
Domain expertise
fintech
Benefits & perks
Competitive Compensation, Wellbeing Credits (for US employees), Lunch on us (for US employees), Unlimited PTO and Sick Days, Hybrid Working Environment
