Technical Support Engineer
Gigs LiveContent Monetization company
Paris, France€70,000 - 100,000Mid
Software Engineering
About the role
TL;DR
Resolve complex technical issues and ensure smooth support operations.
- •As a Technical Support Engineer, you will serve as the technical anchor for our support operations.
- •You exemplify excellence in every response, intuitively adapting to customer perspectives.
- •You take ownership of a healthy queue, ensuring the entire operation runs smoothly.
- •Key Responsibilities Investigate and resolve complex provisioning and API failures.
- •Troubleshoot network-related incidents and guide customers to resolution.
- •Mentor and empower Tier 1 support team with technical guidance.
- •Translate technical findings into accessible documentation and clear customer communication.
- •Champion bug fixes and feature improvements based on support data.
- •Requirements Comfortable using tools like Postman to debug APIs.
- •Grasp of core technical concepts (Webhooks, REST, request tracing).
- •Ability to investigate ambiguity and find answers in a fast-changing environment.
- •Strong communication skills to explain complex concepts to customers.
- •Ownership of your queue and prioritization of urgent requests.
Required skills
PostmanREST APIPythonJavaScriptTypeScriptGitLinux
Domain expertise
telecomdeveloper-tools
Benefits & perks
Stock options, Home office stipend, Learning and development budget, Free phone and international data plan
Tech stack
PostmanREST APIPythonJavaScriptTypeScriptGitLinux