Client Success Associate (Bilingual, French/English)
MapleTelemedicine company
Toronto, Canada$68,000 - $79,000Mid
Acton Capital
Shoppers Drug Mart Corporation
MaRS Investment Accelerator Fund
Royal Bank of Canada (RBC)
SE Health
Global Excel Management
Sales & Account Management
About the role
TL;DR
Manage channel partner relationships and ensure smooth program operations.
- •As a Bilingual Client Success Associate, you'll manage a portfolio of channel partners, ensuring smooth program launches and renewals.
- •Key Responsibilities Act as the primary contact for channel partners.
- •Support program launches end to end.
- •Lead business reviews and communications in French and English.
- •Coordinate renewals and manage behind-the-scenes mechanics.
- •Partner across teams to resolve issues and improve workflows.
- •Requirements 3+ years of client-facing experience.
- •Full bilingual fluency in French and English.
- •Strong ownership and organization skills.
- •Proactive problem-solving approach.
- •Comfort working with data and systems.
Required skills
Customer ServiceProject ManagementCustomer Success
Nice-to-have skills
CRM
Domain expertise
healthcare
Benefits & perks
Maple for you and your family, Comprehensive health coverage, Health spending account, Flex benefits, Health days, Destination days, Group retirement savings plan