Manager, Client Success
Garner HealthDigital Health company
Remote$125,000 - $150,000Manager
Kleiner Perkins
Redpoint
Maverick
Kaiser Permanente Ventures
Mercy
Plus Capital
Sales & Account Management
About the role
TL;DR
Manage and develop a team of Client Success Managers for mid-market clients.
- •Garner is seeking a Manager, Client Success to lead a team of Client Success Managers serving mid-market clients.
- •This role focuses on people leadership, team performance, and client retention.
- •Key Responsibilities Lead, coach, and develop a team of Client Success Managers.
- •Monitor team-level client health and engagement KPIs.
- •Support team in navigating complex client and broker relationships.
- •Ensure consistent execution of key workflows and SLAs.
- •May own and manage a small book of mid-market client relationships directly.
- •Requirements 3-5 years of experience managing a B2B book of business in client success or account management, with 2-3 years of people management.
- •Demonstrated ability to lead, coach, and develop teams.
- •Strong client management expertise, including managing escalations and driving retention.
- •Data-driven mindset for performance analysis and coaching.
- •Excellent project management and organizational skills.
Required skills
Customer SuccessAccount ManagementProject Management
Domain expertise
healthcare
Benefits & perks
Commission eligible, Equity incentive, Flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health
Tech stack
Account ManagementProject ManagementCommunication