Customer Support Specialist
FrontAI-powered Customer company
Santiago, ChileMid
Battery Ventures
Sequoia Capital
Salesforce Ventures
Uncork Capital
Y Combinator
Threshold Ventures
Operations & Strategy
About the role
TL;DR
Provide exceptional customer support for Front's global clients.
- •Front is seeking a Customer Support Specialist to be the voice of the company, handling customer inquiries with empathy and precision.
- •This role is essential in creating the customer experience for global clients.
- •Key Responsibilities Ensure the success of Front customers by delivering timely, effective assistance during LATAM hours.
- •Work the day-to-day support queues across email and live chat with a focus on resolution quality and speed.
- •Become an expert on Front’s product, features, and common workflows.
- •Identify recurring customer challenges and propose improvements to macros, help center content, and processes.
- •Requirements 2+ years of proven customer service experience, ideally in SaaS or tech startups.
- •Excellent written and verbal communication in English; French is a bonus.
- •Comfortable working LATAM hours and participating in periodic on-call rotations.
- •Tech savvy and hungry to keep learning; able to explain complex issues simply.
- •Ability to identify customer needs and implement solutions.
Benefits & perks
Competitive salary, Fully covered health insurance - medical, dental and vision, Generous paid time off, Mental health support with Workplace Options, Family planning support with Maven, Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities, Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc., Wellness Days - Fronteers get an additional day off on months with no holidays, Summer Break - Our offices are closed from Christmas to New Year's Day!
