Customer Solutions Architect 3
FivetranData Integration company
Austin, United States$136,282.50 - $163,545.50 USDSenior
Andreessen Horowitz
General Catalyst
Matrix Partners
ICONIQ Capital
D1 Capital Partners
CEAS Investments
Sales & Account Management
About the role
TL;DR
Drive customer satisfaction and expansion by maximizing value from dbt Cloud deployments.
- •As a Customer Solutions Architect, you will help current customers maximize value from their dbt Cloud deployment, partnering with Sales Directors and Solutions Architects.
- •You will monitor existing accounts, lead technical discussions, identify new data challenges, and demonstrate how dbt Cloud can solve them through demos and workshops, ultimately driving customer satisfaction, renewal, and expansion.
- •Key Responsibilities Manage a portfolio of customers, monitoring health, adoption, and utilization to identify expansion and churn risks.
- •Improve customer loyalty and retention by building strong relationships with technical stakeholders and understanding their analytics needs.
- •Increase customer value by educating them on new and existing dbt Cloud products and features.
- •Collaborate with Sales Directors and Solutions Architects, providing strategic input on the customer lifecycle and renewals.
- •Act as the voice of the customer in product discussions and contribute to improving team processes.
- •Requirements 2+ years of experience in a post-sales role (e.g., technical account manager, CSE).
- •Solid technical background with understanding of modern data warehousing, analytics stack, and SQL proficiency.
- •High comfort presenting to various stakeholders, ideally with external-facing experience.
- •Ability to operate in an ambiguous, fast-paced environment and think on your feet.
- •Desire to be part of a collaborative team and contribute to evolving work processes.
Required skills
dbtSQLPythonFivetranPresentation Skills
Nice-to-have skills
JavaScript
Benefits & perks
100% employer-paid medical insurance, Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off, RSU stock grants, Professional development and training opportunities, Company virtual happy hours, free food, and fun team-building activities, Monthly cell phone stipend, Access to an innovative mental health support platform
Tech stack
dbtSQLPythonFivetran