Technical Support (Email Specialist)
FilevineLegal Case company
Salt Lake City, United StatesMid
Insight Partners
Accel
Halo Fund
Meritech
Stepstone
Album Ventures
Operations & StrategyNew
About the role
TL;DR
Resolve customer issues via email, maintain product knowledge, and contribute to support resources.
- •Filevine is seeking empathetic, technically skilled problem solvers for their Email Support team.
- •This role focuses on resolving customer issues primarily via email, maintaining in-depth product knowledge, and contributing to team training and documentation.
- •Key Responsibilities Investigate and resolve difficult customer issues primarily over email.
- •Maintain a high level of functional knowledge of Filevine products.
- •Develop and maintain internal knowledge base articles.
- •Collaborate cross-functionally to ensure a seamless customer experience.
- •Requirements Previous technical support/chat support experience preferred.
- •Excellent written and verbal communication skills.
- •High technical aptitude.
- •Ability to work in-office 5 days a week.
Domain expertise
legaltechproductivityai
Tech stack
JiraConfluenceSlack