Technical Support Engineer II
FederatoUnderwriting company
Remote$100,000 - $130,000Mid
Emergence Capital
Caffeinated Capital
StepStone Group
Pear VC
Growth Equity at Goldman Sachs Alternatives
Software Engineering
About the role
TL;DR
Resolve technical issues, troubleshoot workflows, and support customers on the Federato platform.
- •Federato is seeking a Technical Support Engineer II to join their remote team.
- •This role focuses on resolving moderately complex technical issues for customers using the Federato platform, ensuring timely and accurate assistance.
- •Key Responsibilities Resolve moderately complex technical issues escalated from L1.
- •Use SQL to pull data, validate customer reports, and support root cause investigation.
- •Document troubleshooting steps, findings, and customer-facing explanations.
- •Provide structured escalations to L3 when deeper analysis is required.
- •Contribute to internal knowledge growth by documenting solutions and troubleshooting guides.
- •Requirements Solid working knowledge of SQL.
- •Strong troubleshooting skills and ability to analyze logs.
- •Clear and empathetic customer communication.
- •Ability to independently own and manage issues.
- •Demonstrated initiative in improving support documentation and mentoring L1 engineers.
- •Ability to rapidly learn the Federato platform.
- •Familiarity with Python or JavaScript for basic scripting.
Required skills
SQLPythonJavaScript
Domain expertise
insurtech
Benefits & perks
stock options, benefits, additional perks
Tech stack
SQLPythonJavaScript
