Executive in Residence – Client Experience & Operations
FartherWealth Management company
Dallas, United StatesDirector
CapitalG
Bessemer Venture Partners
Khosla Ventures
Viewpoint Ventures
Context Ventures
Cota Capital
Operations & Strategy
About the role
TL;DR
Executive in Residence for Client Experience & Operations, leading teams and driving operational continuity.
- •Farther is seeking a senior operator to step in as Executive in Residence
- •Client Experience & Operations on a fixed-term basis.
- •This role holds full executive accountability for the organization, leading the team, owning H2 goals, and driving operational continuity.
- •Key Responsibilities Lead the Client Experience and Operations organizations, providing direct management and executive accountability.
- •Drive H2 objectives and key results, owning progress tracking and cross-functional accountability.
- •Serve as the primary operational partner to Product and Engineering.
- •Maintain service delivery performance and oversee strategic initiatives.
- •Requirements 10+ years in operations, client services, business operations, or platform leadership.
- •Executive leadership experience, with prior experience reporting to or sitting within the C-suite.
- •Demonstrated track record leading large service organizations through growth and change.
- •Strong cross-functional influence skills and excellent communication abilities.
- •Ability to thrive in ambiguity and operate effectively without a long runway.
Required skills
Executive LeadershipProgram ManagementProject ManagementCustomer Success
Domain expertise
fintech
Benefits & perks
Competitive comp package, Health benefits, 401(k) matching, Roth IRA options, Unlimited PTO
Tech stack
Product ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingStakeholder ManagementPRDsOKRsDesign ThinkingWireframingPrototypingProgram ManagementProject ManagementCustomer SuccessCustomer OnboardingImplementation Management