Order Support Specialist
FarfetchLuxury Fashion company
Lisbon, PortugalMid
Eurazeo
Groupe Artémis
Alibaba Group
Richemont
Temasek Holdings
IDG Capital Partners
Operations & Strategy
About the role
TL;DR
Support the Operations Service Management team by managing purchase orders, tracking deliveries, and resolving exceptions.
- •The Operations Service Management (OSM) team supports Enterprise-grade Clients using Farfetch's platform.
- •You will gain a transversal understanding of how the business operates and enables the group.
- •Key Responsibilities Assist Buyers with order writing and system loading.
- •Manage order confirmations, cancellations, and price changes with suppliers.
- •Track deliveries, chase suppliers, and communicate key dates to internal teams.
- •Support Warehouse and Accounts Payable teams with discrepancies and invoice issues.
- •Requirements 2+ years of experience in Merch or Buying Admin roles or Upstream planning roles.
- •Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc.).
- •Comfortable in a dynamic environment and managing wide stakeholder networks.
- •Organised and methodical, preferably with exposure to Kaizen methodology.
- •Fluent in English; Italian and French are a plus.
Required skills
OracleExcel
Domain expertise
ecommerceretail
Benefits & perks
Health insurance for the whole family, Flexible working environment, Well-being support and tools, Extra days off, Sabbatical program, Days for you to give back for the community, Training opportunities, Free access to Udemy, Flexible benefits program
Tech stack
OracleExcel
