IT Support Technician
FaireWholesale Marketplace company
Kitchener / Waterloo, CanadaMid
Lightspeed Venture Partners
Sequoia Capital
Y Combinator
D1 Capital Partners
Dragoneer Investment Group
Durable Capital Partners
About the role
TL;DR
Provide IT support, troubleshoot technical issues, and support internal events.
- •Faire is seeking an on-site IT Support Technician for their Waterloo office.
- •This role involves resolving technical issues for employees, supporting internal events, and taking on small projects with clear communication and reliable follow-through.
- •Key Responsibilities Manage the Jira ticket queue, providing strong communication and ownership.
- •Support employees with MacOS, SaaS tools, and account access.
- •Troubleshoot device and network issues, collaborating with IT Engineering.
- •Assist with internal events, including setup and day-of support.
- •Identify and implement improvements to reduce repetitive work and solve technical problems.
- •Requirements 2+ years of experience in an IT Support, Help Desk, or deskside role.
- •Experience supporting MacOS, SaaS applications, and basic A/V setups.
- •Strong troubleshooting skills and ability to solve issues independently.
- •Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM.
- •Clear written and verbal communication skills.
Required skills
JiraSlack
Nice-to-have skills
Notion
Domain expertise
retail
Benefits & perks
equity, benefits
Tech stack
JiraSlackNotion
