Solutions Engineer - Mid-Market
FactorySoftware Development company
New York, United StatesMid
Khosla Ventures
Sequoia Capital
Insight Partners
Blackstone
Evantic Capital
20VC
Sales & Account Management
About the role
TL;DR
Partner with customer engineering teams to solve technical challenges and improve the customer experience.
- •As a Mid-Market Solutions Engineer, you will partner with customer engineering teams from evaluation through adoption, helping them solve technical challenges and realize value from Factory.
- •Key Responsibilities Own the technical customer journey: Guide customers from pre-contract evaluation through pilot, onboarding, conversion, and continued adoption.
- •Lead technical onboarding and adoption: Run training and enablement sessions for developers, helping them integrate Factory into their workflows.
- •Diagnose technical issues: Investigate challenges across customer environments, repositories, integrations, and development workflows.
- •Improve the customer experience: Identify recurring friction and build scalable processes, resources, and product improvements that benefit future customers.
- •Requirements Bachelor’s degree in Computer Science, Engineering, or a related technical field, plus 2-3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
- •Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
- •Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
- •Strong analytical skills and the ability to turn product usage, customer feedback, and technical observations into actionable insights.
- •Excellent written and verbal communication skills, with the ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.