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Shift Lead
Blue Bottle CoffeeSpecialty Coffee company
Boston, United StatesMid
True Ventures
Google Ventures
Index Ventures
Fidelity
Morgan Stanley
Elevation Partners
Operations & Strategy
About the role
TL;DR
Lead cafe shifts, ensuring smooth operations and exceptional guest experiences.
- •A Blue Bottle Shift Lead is part of the cafe’s leadership team, responsible for ensuring smooth cafe operations during their shifts.
- •They lead the team to deliver exceptional hospitality and coffee experiences while upholding cafe standards and achieving business goals.
- •Key Responsibilities Lead shifts by ensuring the right people are in place and the team delivers exceptional hospitality and executes all items to Blue Bottle standards.
- •Assist with training new and current team members on new offerings.
- •Guide operational tasks and ensure adherence to Blue Bottle standards and safety guidelines.
- •Provide feedback to inspire continuous improvement in workflow, hospitality, and product quality.
- •Lead the team in working towards company-wide sustainability goals.
- •Requirements 6 months
- •1 year of supervisory experience or experience leading a team.
- •Completed Blue Bottle’s Barista training and validation program or will complete it within 90 days post-hire.
- •Existing Food Safety Certification required for the state or will obtain it within 30 days post-hire.
- •Basic math and computer skills.
- •Flexible schedule available for mornings, evenings, weekends, and holidays.
Required skills
Customer Service
Domain expertise
foodretail
Benefits & perks
Comprehensive health, dental, and vision coverage for eligible employees starting on your first day, Best-in-class coffee training and continuing education, Free membership into the Specialty Coffee Association of America and discounts on events (including Expos and Championships), 401(k) plan, Paid time off & paid volunteer hours, 50% discount on all products, both online and in-cafe; this includes food, beverages, whole-bean coffee, and merchandise, 2 free drinks during shifts for cafe team members, Flexible spending account & commuter benefits, Employee Assistance Program