Enterprise Customer Success Manager
LumAppsEnterprise Software company
Paris, FranceSenior
Sales & Account Management
About the role
TL;DR
Manage and grow relationships with LumApps' largest enterprise customers, ensuring their success and satisfaction.
- •LumApps is seeking an Enterprise Customer Success Manager to manage and grow relationships with their largest and most strategic customers.
- •You will ensure long-term success and customer satisfaction by driving platform adoption and acting as a trusted advisor.
- •Key Responsibilities Manage a portfolio of enterprise accounts, ensuring long-term success and customer satisfaction.
- •Drive platform adoption and support the evolution of the solution within client organizations.
- •Build and maintain trusted relationships through regular check-ins.
- •Act as the voice of the customer internally by sharing feedback and product evolution needs.
- •Collaborate closely with Account Managers on renewals and identify upsell/cross-sell opportunities.
- •Requirements 4-5 years of experience in a SaaS software company, ideally in internal communication, collaboration, or HRIS solutions.
- •Proven track record in enterprise account management and managing complex customer relationships.
- •Fluent in French and English, both written and spoken.
- •Strong relationship-building skills, able to engage with internal teams, partners, and C-level stakeholders.
- •Excellent communication and presentation abilities.
Required skills
Enterprise SalesPresentation Skills
Domain expertise
productivityhrtechdeveloper-tools
Benefits & perks
Hybrid work model, RTT days, Meal vouchers, Free snacks & coffee, Yoga classes, Supportive parental leave, Health insurance, Life & disability cover, Afterworks, Team celebrations, Seasonal parties, Equipment of your choice, French & English lessons, Professional development, Access to Leeto CSE