Technical Account Manager (xMatters)
EverbridgeCritical Event company
United StatesMid
Thoma Bravo
Sales & Account Management
About the role
TL;DR
Act as a technical consultant to drive xMatters software deployment and adoption.
- •The Technical Account Manager will act as a technical consultant to partner with the Client team driving the deployment and adoption of xMatters software.
- •Key Responsibilities Develop technical and business subject matter expertise in xMatters use cases and products Lead clients through requirements and business value mapping exercises, facilitating workshops, etc.
- •Develop insights, observations and meaningful conclusions to help solve client business problems Fulfills Technical Account Management activities for customers of xMatters, post-sale, by supporting many facets of the customer journey, including client management, product adoption, process improvement, configuration assistance, and knowledge transfer activities Manages client expectations and scope of activities Requirements 3+ years in professional services/software consulting and implementation 3+ years managing projects, client relationships, technical account management or similar experience Excellent verbal & written communication for both technical and business content at all levels within an organization Proven expertise in developing and deploying technical solutions Strong decision-making capabilities and judgment when presented with incomplete information or conflicting data points
Required skills
Project ManagementJavaJavaScriptCI/CD
Nice-to-have skills
KubernetesGitLinux
Tech stack
JavaJavaScriptCI/CDAWSGoogle CloudAzureKubernetesGitLinux