About the role
TL;DR
Ensures positive customer experiences by managing deployments, adoption, and issue resolution.
- •Everbridge is seeking an experienced Solution Consultant to ensure positive customer experiences by managing deployment planning, solution adoption, and technical issue resolution.
- •This role involves acting as a customer advocate and driving continuous product education.
- •Key Responsibilities Provide oversight and management for deployment planning, solution adoption, and technical issue resolution.
- •Establish formal governance models with clients and conduct periodic stakeholder meetings.
- •Develop and manage action plans to continuously improve customer satisfaction KPIs.
- •Troubleshoot customer concerns and escalate critical issues for timely resolution.
- •Serve as a customer advocate and report customer feedback internally.
- •Requirements 3+ years in an on-site customer-facing support or consulting role.
- •Good project management and strong time management skills.
- •Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking.
- •Proven track record in coordinating internal departments to solve complex customer problems.
- •Excellent verbal, written, and interpersonal communication skills.
Required skills
Project ManagementSalesforce
Tech stack
SalesforceLinuxREST API