Enterprise Customer Success Manager (CSM)
EdiaAI & company
United States$180,000 - $240,000Senior
8VC
Inspired Capital
Susa Ventures
Felicis
Humba Ventures
Sales & Account Management
About the role
TL;DR
Drive adoption and expansion of Edia's AI platform in K-12 districts, ensuring customer success and retention.
- •Edia is seeking an Enterprise Customer Success Manager (CSM) to accelerate the adoption of its AI-powered platform and expand its footprint across K-12 districts.
- •This role is pivotal in ensuring schools and districts realize the full value of Edia, driving student success and educational outcomes.
- •Key Responsibilities Develop and maintain trusted advisor relationships with key decision-makers in K-12 districts.
- •Leverage deep knowledge of AI in education and the Edia platform to help schools optimize AI-driven insights.
- •Identify upsell and cross-sell opportunities and implement proactive retention strategies to drive GDR and NDR growth.
- •Act as the voice of the customer, influencing the product roadmap with key feature requests.
- •Partner with customers to develop Joint Success Plans and lead training sessions and workshops.
- •Requirements Bachelor's or Master's degree in Business, Computer Science, or a related field. 5+ years of experience in customer success, management consulting, or a consultative technology role.
- •Proven ability to navigate complex enterprise sales environments with multiple stakeholders.
- •Strong analytical and problem-solving skills with data-informed decision-making capabilities.
- •Exceptional communication and interpersonal skills, adept at building trust and influencing executive stakeholders.
Required skills
Customer SuccessAccount ManagementEnterprise SalesSQLBusiness DevelopmentSalesforceHubSpotExcelPowerPoint
Domain expertise
edtechai
Benefits & perks
equity, flexible vacation, technology stipend
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceSalesforceHubSpotExcelPowerPoint