Senior IT Support Analyst
Air Space IntelligenceAerospace AI company
Boston, United StatesSenior
Andreessen Horowitz
Spark Capital
Bloomberg Beta
IVP
Renegade Partners
Helium-3 Ventures
About the role
TL;DR
Provide hands-on IT support for the Boston office, ensuring smooth operations and reliability.
- •As we grow our Boston headquarters into a modern workspace, we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office.
- •Key Responsibilities Serve as the senior on-site point for complex hardware, software, OS, and connectivity issues across the Boston office.
- •Troubleshoot and resolve endpoint issues across macOS and Windows, working through our MDM to diagnose configuration and policy problems.
- •Own employee onboarding and offboarding—device provisioning, account setup, access, asset recovery, and inventory.
- •Manage and troubleshoot on-site network infrastructure: network closets, racks, cable patching, and a multi-AP wireless environment, in partnership with our networking vendor.
- •Stand up, configure, and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms), ensuring meeting-ready reliability.
- •Requirements 5+ years of hands-on IT support experience, with a track record of acting as a senior escalation point as well as a first responder.
- •Advanced macOS troubleshooting, plus strong Windows troubleshooting; comfortable supporting a mixed-OS fleet.
- •Experience troubleshooting endpoints through an MDM (Intune, Jamf, or Kandji all acceptable)—you don't need to administer the MDM, but you should be able to diagnose and resolve issues through it.
- •Corporate VPN support experience (experience with Jamf Security Cloud or Zscaler a plus) Basic network topology understanding with real hands-on experience: network closets, IT/network racks, and cable patching.
Nice-to-have skills
Python