ServiceNow Platform Operations Engineer
Knox SystemsRegulatory Compliance company
Arlington, United StatesMid
Felicis Ventures
M12
B Capital
Microsoft's Venture Fund
Okta Ventures
MongoDB Ventures
Software Engineering
About the role
TL;DR
Administer and maintain Knox's ServiceNow platform.
- •Administer and maintain Knox's ServiceNow platform, ensuring reliability, performance, and operational excellence.
- •Key Responsibilities Administer and maintain Knox's ServiceNow platform, ensuring reliability, performance, and operational excellence.
- •Configure and support ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
- •Configure forms, catalog items, Flow Designer workflows, UI Policies, Business Rules, Client Scripts, groups, roles, and ACLs.
- •Manage user access, platform governance, upgrades, patching, and release activities.
- •Troubleshoot platform issues and coordinate resolution with developers and engineering teams.
- •Requirements 3-5 years of ServiceNow administration, platform support, or engineering experience.
- •Experience administering ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- •Experience configuring workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, and platform security.
- •Familiarity with CMDB administration, configuration items, and data quality best practices.
- •Experience working with REST APIs, IntegrationHub, or system integrations.
Required skills
REST APIAWSAzure
Nice-to-have skills
Agile
Domain expertise
government
Benefits & perks
Medical, Dental, Vision, Life & Disability, unlimited PEO, 401k plan
Tech stack
REST APIAWSAzure