Senior Lead Product Manager - AI Journey
GorgiasCustomer Support company
New York, United StatesLead
CRV
Sapphire Ventures
Alven
SaaStr
Shopify
Horsley Bridge Partners
Product
About the role
TL;DR
Define and drive the AI Journey product from concept to market.
- •AI Journey is one of Gorgias's most strategic bets.
- •We're looking for a product leader who will own it the way a founder owns a company: define the product, find product-market fit on a net-new build, and drive relentlessly toward it.
- •Key Responsibilities Own AI Journey end to end
- •vision, execution, and cross-functional alignment.
- •Find product-market fit.
- •Talk to customers constantly, validate hypotheses, and iterate fast on real signal.
- •Build, not just spec.
- •Work directly in the codebase (AI-assisted is expected), run your own experiments, and get real product in front of real users.
- •Drive go-to-market.
- •Own the business judgment behind where the product wins first and how it scales from zero to one to ten.
- •Partner closely with Engineering, Design, Marketing, Sales, and Success.
- •Requirements A founder-style builder.
- •You're unfazed by ambiguity, you move before the brief is complete, and you treat the product as your own company.
- •You generate ideas and direction rather than waiting to be told.
- •You absorb setbacks and keep shipping.
- •High energy, fast-thinking, open-minded, and default-yes
- •you open to possibility before finding the reason something can't work.
Required skills
Product StrategyGo-to-MarketCustomer DiscoveryProduct AnalyticsCompetitive AnalysisProduct OperationsGrowth StrategyMonetization StrategyJobs to Be DoneProduct-Led GrowthEngineering ManagementTechnical LeadershipStrategic Planning
Nice-to-have skills
Technical LeadershipEngineering ManagementProduct ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmapping
Domain expertise
ecommerce
