Customer Communications Specialist
BazaarvoiceE-commerce Solutions company
Bangalore, IndiaMid
Battery Ventures
First Round Capital
Thomas H. Lee Partners
Marlin Equity Partners
Austin Ventures
Constantin Partners
Marketing
About the role
TL;DR
Manages customer communications, campaign execution, and operational calendars for global customer experience.
- •Bazaarvoice is seeking a detail-oriented Customer Communications Specialist to support the Global Customer Experience team.
- •This role will focus on planning, configuring, and executing customer communications, managing the operational calendar, and serving as a liaison for APAC stakeholders.
- •Key Responsibilities Build Gainsight journeys and configure targeting parameters for customer communications.
- •Design email content using Stripo for various campaigns like newsletters and product updates.
- •Continuously update the global customer communications calendar for cross-functional visibility.
- •Maintain internal documentation and streamline intake processes.
- •Meet with APAC regional leads to intake requests and ensure timely local deployments.
- •Conduct thorough content reviews and testing before deployment.
- •Requirements 1-3 years of experience in Marketing Operations, Email Marketing, or Customer Marketing, preferably in B2B SaaS.
- •Hands-on experience with marketing automation or Customer Success platforms (Gainsight and Salesforce preferred).
- •Familiarity with email design platforms (Stripo a plus) and basic HTML/CSS.
- •Proven ability to manage multiple campaigns, update calendars, and maintain internal wikis (e.g., Confluence).
- •Strong written and verbal English communication skills for global collaboration.
- •Exceptional quality assurance skills for error-free targeting and formatting.
Required skills
Email MarketingSalesforceHTMLCSSConfluenceProject Management
Domain expertise
martechecommerceretail
Tech stack
SalesforceHTMLCSSConfluence