Manage and grow relationships with high-value enterprise customers, driving revenue retention and expansion.
•As an Algolia Install Base Account Executive, you will play a strategic and high-impact role, cultivating and expanding relationships with some of the most complex and innovative companies in the world.
•You should be comfortable researching prospects, building strong relationships with key stakeholders, and identifying new opportunities for expansion.
•Key Responsibilities Own and manage a portfolio of ~50 of our highest value customers, with accountability for retaining and growing revenue as customers move from early adoption to scale.
•Build trusted relationships with customers and develop a deep understanding of each customer's business objectives and use cases to proactively identify cross-sell opportunities.
•Lead cross-sell strategy and commercial conversations with top accounts, expanding Algolia's presence across the organization.
•Monitor account health and usage to identify risks and mobilize account team on next best actions.
•Requirements 5+ years in B2B SaaS sales or account management, with experience managing renewals and expansion in accounts with multiple stakeholders.
•Track record negotiating complex, multi-year enterprise agreements directly with customers and internal stakeholders.
•Strong collaboration skills with Customer Success, Solutions Engineers, and other cross-functional teams.
•Comfort managing complex, multi-stakeholder relationships within large organizations.