Customer Success Lead
DualEntryAI & company
London, United Kingdom£80,000 - £120,000 GBPLead
Lightspeed Venture Partners
Khosla Ventures
Sales & Account Management
About the role
TL;DR
Customer Success Lead to manage key accounts and drive ERP adoption.
- •DualEntry is building the OS for finance, automating accounting from data entry to close with an AI-native ERP.
- •We are seeking a Customer Success Lead to own key customer relationships, drive ERP adoption, and operationalize support processes.
- •Key Responsibilities Own e2e account management outcomes and customer success plans.
- •Drive ERP adoption, expansion, and upsell/cross-sell opportunities.
- •Act as the ultimate escalation point for high-tier accounts.
- •Operationalize customer support and improve support processes.
- •Collaborate with Product and Engineering to influence the product roadmap.
- •Requirements 4+ years of experience in ERP, accounting audit, accounting, or finance solutions.
- •Experience using or implementing ERPs (e.g., NetSuite, Intacct).
- •Proven ability to translate accounting requirements into system configurations.
- •Strong technical aptitude (incl.
- •SQL) and ability to learn new software platforms.
- •Expert Microsoft Excel/Google Sheets skills.
Required skills
SQLExcelAccounting
Nice-to-have skills
Project ManagementAccount Management
Domain expertise
fintech
Benefits & perks
Equity, Private medical insurance, Mental health support, Fertility support, Group life insurance, Workplace pension, Flexible PTO, Home internet support, Co-working space support, Office setup support, Unlimited AI token usage, AI skills development, Learning & development budget, Visa sponsorship, Relocation support, In-person team meetups
Tech stack
SQLExcelPythonJavaScriptNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluencePostmanREST API