Lead Customer Success Manager - East

DragosIndustrial Cybersecurity company

United States$175,000Lead

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Allegis Cyber

Sales & Account Management

About the role

TL;DR

Lead Customer Success Manager for industrial clients, driving adoption and value realization.

•As the Lead Customer Success Manager for North America, you will serve as a trusted advisor to our industrial clients throughout their journey with Dragos.
•You’ll play a pivotal role in driving adoption, ensuring satisfaction, and aligning our solutions with the customer’s operational and security goals.
•Key Responsibilities Serve as the primary post-sales point of contact for customers in the NA region.
•Drive successful onboarding, implementation, and adoption of Dragos solutions.
•Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
•Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
•Account and Churn Risk Management: Own customer management, customer retention and health metrics, ensuring proactive engagement, value realization, and commercial and technical risk identification.
•Requirements 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
•Excellent communication, presentation, and relationship-building skills.
•Comfortable working independently in a remote-first environment.
•Proven ability to manage complex customer relationships and influence key stakeholders.
•Understanding of cybersecurity and how that translates business level outcomes.

Customer SuccessAccount ManagementSalesforcePresentation Skills

cybersecurity

Competitive Equity Package, Comprehensive Benefits Plan

SalesforceCustomer Success