Global CS Project Manager
DocPlannerHealthcare Booking company
Barcelona, SpainSenior
Point Nine Capital
RTAventures
Piton Capital
Goldman Sachs Private Capital
One Peak Partners
ENERN Investments
Operations & Strategy
About the role
TL;DR
Global CS Project Manager at DocPlanner, scaling new products and processes.
- •This role sits at the intersection of Customer Success, operations, and special projects for our B2C business.
- •As our organization continues to scale and evolve, we need strong Project Management skills to scale new products and processes across the CS organization.
- •Key Responsibilities Act as a counterpart to Global VP in scaling key products and processes, fully owning the outcomes of the projects and key Customer Success KPIs: onboarding quality, health score, and retention Act as a Project Owner for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up, working hand in hand with local teams Focus on implementing new products across existing product suite and customer base Requirements Experience in project management, program management, customer success, or operations in a complex, multi-product/multi-market business.
- •Data/AI-literate: you can read dashboards, interpret KPIs, and design experiments and segmentation.
- •Strong cross-functional orchestrator in a multicultural team; you can align product, marketing, and local teams, build trust quickly, and make decisions without formal authority
Required skills
Project ManagementCustomer SuccessCross-functional Leadership
Domain expertise
healthcare