Customer Change Management & Communications Manager
Dun & BradstreetBusiness Intelligence company
Florham Park, United StatesManager
MarketingNew
About the role
TL;DR
Manage customer-impacting changes and communications for product, data, and technology initiatives.
- •Dun & Bradstreet is seeking a Customer Change Management & Communications Manager to lead complex customer-impacting changes.
- •This role involves program managing initiatives from various departments and translating them into clear, actionable narratives for customer-facing teams.
- •Key Responsibilities Program manage customer-impacting changes across their lifecycle.
- •Develop strategic customer enablement plans and support models.
- •Translate complex changes into clear messaging for customer-facing teams.
- •Design and govern customer change intake and communication frameworks.
- •Establish escalation processes and readiness checkpoints for predictable outcomes.
- •Requirements Bachelor's degree in Communications, Business, Marketing, or related field. 5+ years of experience in customer communications, change management, or program management.
- •Strong understanding of customer change management frameworks (Prosci or equivalent preferred).
- •Excellent written and verbal communication skills.
- •Experience developing and executing customer-facing communication programs.
Required skills
Change ManagementProgram ManagementCustomer SuccessSalesforceMarketoProduct MarketingProject Management
Nice-to-have skills
Customer Onboarding
Tech stack
SalesforceMarketo
