Business Continuity Associate
dLocalPayments company
MontevideoMid
General Atlantic
Addition
D1 Capital Partners
Tiger Global
Alkeon Capital Management
BOND
Operations & Strategy
About the role
TL;DR
Resolve operational incidents, manage partner relations, and provide merchant support.
- •dLocal enables global companies to collect payments in 40 countries across emerging markets.
- •As a Business Continuity Associate, you will be instrumental in ensuring smooth day-to-day operations and resolving critical incidents.
- •Key Responsibilities Triage, own, and resolve operational incidents end-to-end.
- •Engage with processors and partners to manage operations and escalate issues.
- •Provide hands-on merchant support and hypercare during launches.
- •Perform root-cause analysis and document incidents and resolutions.
- •Requirements 2-4+ years in payments/fintech operations, incident management, or merchant operations.
- •Familiarity with payment operations and ecosystem.
- •Strong troubleshooting and root-cause analysis skills.
- •Excellent communication and stakeholder management.
- •Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira).
Required skills
JiraExcel
Domain expertise
fintech
Tech stack
JiraExcel