Senior Technical Support Engineer
DittoEdge Computing company
United KingdomSenior
Acrew Capital
True Ventures
Top Tier Capital Partners
U.S. Innovative Technology Fund (USIT)
Amity Ventures
Fundrise
Software Engineering
About the role
TL;DR
Resolve customer technical issues, acting as a frontline champion and technical advisor.
- •Ditto is seeking a Senior Technical Support Engineer to act as a trusted technical advisor and frontline champion for enterprise customers, ensuring urgent, accurate, and empathetic resolution of all customer issues.
- •This role involves deep dives into code, bug reproduction, and cross-functional coordination to unblock customers.
- •Key Responsibilities Reproduce, debug, and escalate technical issues in partnership with Engineering and Product.
- •Act as a technical expert and initial escalation point for SDK and Cloud products.
- •Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
- •Build tools and automation to improve support workflows and reduce response time.
- •Requirements 3-5+ years of experience in technical support engineering or software engineering roles.
- •Deep experience in at least one relevant subject area like Operating Systems, Cloud Infrastructure, Kubernetes, Networking, Databases, Distributed Systems, etc.
- •Ability to read/follow code and GitHub commits to understand recent changes.
- •Customer-facing soft skills including active listening, customer empathy, and expectation-setting.
Required skills
Customer ServiceTechnical LeadershipKubernetesGitLinux
Nice-to-have skills
Product Management
Benefits & perks
Competitive salaries, Meaningful equity, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k), Flexible spending accounts, Flexible time off
Tech stack
PythonJavaScriptTypeScriptJavaC++C#GoRustRubyPHPSwiftKotlinScalaSQLBashCObjective-CPerlLuaElixirClojureHaskellReactVue.jsAngularNext.jsSvelteHTMLCSSTailwind