Service Operations Supervisor
DistroSales Enablement company
Duluth, United StatesManager
Operations & Strategy
About the role
TL;DR
Supervise client service operations, ensuring seamless delivery and client satisfaction.
- •The Service Operations Supervisor will manage client relationships, ensure seamless service delivery, and support payroll and tax processes.
- •This role involves coordinating user setup, training, and client retention strategies.
- •Key Responsibilities Act as the primary contact for assigned clients.
- •Coordinate user setup and provide training for client-facing software.
- •Facilitate proactive intervention steps for at-risk clients.
- •Manage client accounts and build strong relationships.
- •Act as a liaison between clients and internal operations.
- •Requirements High School Diploma required; 2+ years of PEO, ASO, HCM, or multistate experience preferred. 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred.
- •Previous supervisory experience.
- •Experience in Microsoft Office software.
Required skills
ExcelPayroll
Domain expertise
hrtech
Benefits & perks
Health Insurance, 401(k) with company match, PTO, Holidays, Parental leave, Sick Leave, Life insurance, Short term disability, Long term disability, Employee Assistance Program (EAP), Flexible Spending Account (FSA), Health Savings Account (HSA), Identity theft protection, Critical illness, Accident, Cancer, Hospital protection, Legal insurance, Pet insurance
Tech stack
ExcelPowerPoint