Technical Monitoring Analyst
DEUNAPayments company
Ciudad De México, MexicoMid
Abstract Ventures
Acrew Capital
Activant Capital
Valor Capital
Upload Ventures
L Catterton
Operations & Strategy
About the role
TL;DR
Monitor infrastructure and ensure high customer satisfaction as a Technical Monitoring Analyst.
- •Join DEUNA as a Technical Monitoring Analyst to monitor infrastructure, detect anomalies, and ensure high customer satisfaction.
- •Key Responsibilities Continuously monitor infrastructure and applications.
- •Detect alerts and anomalies using monitoring tools.
- •Perform basic functional validations to verify service availability.
- •Receive and triage alerts, classify incidents, and escalate as needed.
- •Collaborate with internal teams to manage support requests and operational tickets.
- •Requirements 1-3 years of experience in Monitoring Operations, Technical Support, or NOC roles.
- •Basic understanding of APIs, log analysis, and web application workflows.
- •Familiarity with tools such as Postman, SQL, Grafana, Rootly, Opsgenie, Jira, Zendesk, AWS CloudWatch, and Splunk.
- •English proficiency at an A2-B1 level.
Required skills
SQLPostmanJira
Nice-to-have skills
Grafana
Domain expertise
fintech
Tech stack
PostmanSQLGrafanaJira
