Customer Success Manager
EasygeneratorE-learning Authoring company
RemoteMid
Sales & Account Management
About the role
TL;DR
Drive customer success and retention for Easygenerator's eLearning software.
- •We are looking for a Customer Success Manager to join our global team and help customers achieve their business outcomes.
- •Key Responsibilities Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- •Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- •Objectively assess account health scores and proactively take action to improve them to maximize customer retention.
- •Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- •Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- •Requirements A bachelor’s degree or higher.
- •At least 2 years of Customer Success (or (key) account management related) experience Excellent communication skills.
- •You have strong English language skills and can communicate in a clear, goal-oriented way that leaves no room for interpretation.
- •Commercial mindset.
- •You have a passion for negotiating the best possible outcome for external and internal stakeholders.
- •Customer oriented.
- •You know how to get to the question behind the question and you’re truly focused on helping your customer succeed.
Required skills
Customer ServiceCustomer SuccessNegotiation
Domain expertise
edtech