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Family Resource Coordinator
Donor Network WestOrgan Donation company
Modesto, United StatesMid
Operations & Strategy
About the role
TL;DR
Facilitate organ and tissue donation discussions and authorization processes.
- •The Family Resource Coordinator works with donor hospital personnel, physicians, and the Donor Network West team to facilitate a donation discussion and the organ and tissue authorization process.
- •Key Responsibilities Works with Donor Network West staff and hospital staff to ensure that the Authorizing Party is identified per Uniform Anatomical Gift Act guidelines.
- •Determine family dynamics and assess the family’s understanding of the patient’s prognosis, when appropriate initiate the donation discussion.
- •Initiates the donation discussion and authorization process for potential organ and tissue donor families prior to, during and after death declaration.
- •Communicates with the attending physician and other members of the healthcare team to establish rapport and ensure a collaborative planned approach for the donation discussion and authorization process.
- •Obtains authorization for donation per UAGA and verifies appropriate medical and legal documentation necessary for organ recovery consistent with DNW policy and procedure.
- •Requirements Possess knowledge of medical and legal principles of authorization, donor evaluation, and management.
- •Has ability to communicate and present information effectively and concisely within a team environment.
- •Proactive team player who must uphold the core values of the organization which include passion, integrity, and team work.
- •Has strong conflict management skills as well as excellent written and verbal communication skills.
- •Compassionate, conscientious, and ethical, and must possess strong interpersonal skills which will allow her/him to deal effectively with conflict resolution, donor families in crisis, individuals or groups and a variety of medical professionals.
Required skills
Customer Service
Domain expertise
healthcare