Product Specialist - DACH
ReonicRenewable Energy company
Berlin, GermanyMid
Northzone
Point Nine
Puzzle Ventures
Spinlab - The Hhl Accelerator
Sales & Account Management
About the role
TL;DR
Serve as the primary contact for B2B customers in the German market.
- •Be the go-to contact for our diverse range of B2B customers, including solar installers and utilities for the German markets.
- •Key Responsibilities Solve technical problems from day one after signature and guide them through technical questions about our system and solar and heatpump.
- •Leverage customer feedback to enhance our software, in close collaboration with our development team.
- •Continuously improve customer experience and help them day to day in calls and in our support chat.
- •Identify technical bottlenecks with customers and improve our solutions with the engineering team.
- •Strategically plan and implement projects that drive Reonic's growth and innovation.
- •Requirements Experience in B2B customer service or success, with a strong emphasis for engaging directly with customers.
- •Technical background e.g. (industrial-) engineering.
- •Previous experience in the start-up ecosystem.
- •Motivation to drive change in renewables and have a positive impact.
- •Excellent communication and presentation abilities in German and English.
Required skills
Customer Service
Nice-to-have skills
Technical LeadershipEngineering ManagementProject Management
Domain expertise
cleantech